The company called Wingu already had a rough MVP solution launched in two
clients' power plants. My goal was to extend the solution into a SaaS product.
On an everyday basis, a power plant worker needs to fill many control forms
and share them with the management. Each object in a facility can have specific info to fill. Also, this
object can be so complicated that you need to check the documentation first. The environment is dangerous -
with strict rules regarding clothing, equipment, and behaviour.
As a worker, there is a lot to remember. On the other hand, another person,
a
manager, needs to supervise the whole place, and it is impossible to do that without reports.
— Research
How can we make their lives easier?
I helped with the second iteration of the project. Because of special safety
rules, I focused on feedback from mentioned power plants.
The first version of the product was a mobile app with content created using
another Wingu Saas product. It was an app to manage content displayed based on location (geofence, beacons).
Wingu had two types of clients: industrial and commercial. Both groups used the same Wingu management
system, but their mental models, way of working, and even the number of contents and triggers were
different.
In the MVP, managers received reports via email. It meant chaos and mess.
Remember how hard it is to find one specific email from hundreds from the same sender? It was impossible to
remember what issue is solved or does it still require attention.
— IDEATION
As a worker...as a manager...
To understand and prepare an action plan, I mapped detailed user stories. The
MVP mobile app worked quite well, so we decided to improve more managers' experience.
After getting a report via email, managers maintained every one of them in
separate spreadsheets. Again it was hard to navigate quickly through various reports.
Managers didn't have a way to confirm that workers follow the security
rules.
Lack of notification that a report has been sent when a worker switched from
offline to online.
— Design
Design it ugly. It is an enterprise.
In hard enterprise industry, big buttons and flexible data input are more
critical than look and feel. Usability goes first.
The mobile app needed an upgrade, including fixing usability issues. I
built a new mobile user flow and prepared design recommendations.
However, the main product focus, the web app, contains two robust
sections. This structure facilitates setting up different levels of user access within one power plant,
e.g. one manager can enter the data, and another one can review it.
Managementa
section with a range of
content creation and
location creation features (Wingu
management system adopted to power plants’ needs)
Reportsa
suite of reporting
features for a manager to
monitor what's happening in a power plant (it replaced email reports)
— What about the results?
Ready concept to pitch investors and potential clients.
WorkshopsInformation architectureUX Design
User storiesHigh fidelity prototype
#design system #mobile compatibility
An intelligent recruiting platform that matches candidates with
your
current jobs. I
supported the lean & agile development team in taking the design of the product to the next level.
